Frequently Asked Questions

Answers to the questions our customers ask most, most-asked first. Can't find yours? Call 01924 950108 or contact us.

Ordering

Do I need an account to order?

No. You can check out as a guest, and create an account afterwards if you like.

Can I cancel or change my order?

You can cancel any time before dispatch for a full refund. To change an order, email support@kinkybeds.com as soon as possible, before it's dispatched.

Can I send an order to a different address from my billing address?

Yes, within the UK. Your delivery address doesn't need to match your billing address.

Delivery

What if my order is lost or doesn't arrive?

Please email support@kinkybeds.com within 7 days of the expected delivery date and we'll look into it.

How much is delivery?

Delivery costs are calculated at checkout based on your order and delivery address.