Once your order is dispatched, the courier will email or text you tracking details and the delivery date, plus an estimated 2 to 3 hour window the night before or early on the day. You can also check your order status with your order number, billing surname and postcode.

If you haven't heard anything, contact us with your order number and postcode.

Delivery is free to most of the UK. Charges apply to some areas and are shown at checkout before you pay:

• £20 – Southern Scotland (DG, EH, G, ML, TD)
• £30 – Central Scotland & Highlands (AB, DD, FK, IV, KA1–KA26, KA29–KA30, KW1–KW14, KY, PA1–PA19, PA21–PA40, PA50–PA59, PA79–PA80, PH1–PH41, PH45–PH50)
• £40 – Isle of Wight (PO30–PO41)
• £70 – Northern Ireland (BT) and Channel Islands (GY, JE)
• £80 – Isle of Man (IM) and Isles of Scilly (TR21–TR25)
• £265 – Arran & Great Cumbrae (KA27–KA28), Orkney (KW15–KW17) and the Small Isles (PH42–PH44)

We don't deliver to the Republic of Ireland from this site (please use bedkingdom.ie), or to some Scottish islands (see the delivery page).

We're sorry. Please don't assemble it. Tell us within 30 days of delivery by emailing sales@bedkingdom.co.uk with your order number, clear photos of the damage and the packaging, and the part number from the assembly instructions.

Once we've checked, we'll repair or replace the item (or send a part), or refund you, and collect the damaged item at our cost if needed.

Yes. You have 14 days to cancel. Email sales@bedkingdom.co.uk with your order number and photos of the item and boxes. The item needs to be unassembled, unused and well packaged. You pay the return cost (see Returns & refunds).

Yes. V12 Retail Finance is available at checkout on eligible orders from £444.45, with selected 0% APR plans. Credit is subject to status, affordability and terms. We are a broker, not the lender. See our finance page.

Yes, on in-stock items, Monday to Friday, to most of the UK. Order before 3pm for delivery the next working day. Items from our suppliers, and some postcodes, take longer; the product page and checkout show what's available.

Yes. Contact us with your order number. Once a date is booked, changes must be made before 12pm on the day before delivery, otherwise a £54 rescheduling fee applies.

Delivery is to your doorstep. For flats, items are brought to the hallway, and up to the 2nd floor if there's no lift. Assembly isn't included.

Deliveries must be signed for. If a delivery fails because nobody is in, or we didn't have the information we needed, we may charge £54 for the re-delivery attempt.

Items on one order can come from different warehouses or suppliers and arrive separately. If something is missing, contact us with your order number.

No. We don't offer collection or disposal of old furniture or mattresses. Keep your old bed until your full order has arrived.

Email sales@bedkingdom.co.uk with your order number and photos of the item. We'll confirm within 2 working days. Full steps are on our returns page.

You'll get a full refund for items returned "as new" in their packaging. We may reduce the refund if the item has been used, slept on, assembled, has parts missing or damaged packaging, or arrives damaged because it wasn't packed properly. We'll email you before any deduction.

Mattresses can't be returned once opened or taken out of packaging, for hygiene reasons. Unopened mattresses follow our normal returns policy. Some mattresses come with our 100 Night Sleep Trial.

After at least 30 nights, contact us with your order number, the mattress and whether you'd like a refund or a replacement. We'll ask for clear photos before collection.

Use a mattress protector from night one. We can't accept stained, marked, soiled, damaged or unhygienic mattresses. The trial doesn't apply to a replacement sent under the trial.

No. Products are delivered flat-packed with instructions, and assembly isn't included. You could use an independent flat-pack assembly company (we're not linked to any).

Yes. Instructions come in the box; if you've lost them, contact us with the product name or order number and we'll email a copy.

Check all the boxes first, then send your order number and the part numbers from the instructions. We'll send missing parts free of charge.

Please check with your bank or card provider first. You can also try another browser or device, or a different payment method. If money has been taken but you have no confirmation, contact us with your name, postcode, email and the amount.

Choose V12 at checkout on an eligible order. Your application is with Secure Trust Bank PLC trading as V12 Retail Finance. See our finance page for examples and terms.

Tell us in writing within 72 hours of finding the fault, with your order number, proof of purchase, photos or a short video, and the part number. Stop using the product once you've reported it.

The warranty doesn't cover damage during assembly, misuse, wear and tear, not following care instructions, or natural mattress settlement of up to 2.5cm.

If we're satisfied it was damaged on arrival, we'll repair or replace it (often by sending a part) or refund you. If it needs to come back, we collect it at our cost. For minor cosmetic damage we may offer a partial refund if you keep it.

If the order hasn't been dispatched, contact us as soon as you can. Any price difference is payable. Once dispatched it can't be changed — you'd need to return it.

Contact us before dispatch with your old and new addresses, from the email used on the order.

Once dispatched it can't be cancelled, but you still have 14 days to change your mind. Accept delivery and return it, or refuse delivery (return trip cost comes off your refund). See Returns & refunds.